In the grain processing and storage industry, the drum screen is a key device for ensuring grain quality and production efficiency. High-quality after-sales service for drum screens is essential for the long-term stable operation of the equipment.
The after-sales service of drum screens begins with the installation and commissioning phase. HKB Company provides professional on-site installation services. Engineers will precisely adjust the parameters of the drum screen according to the layout of the grain silo and the type of grain.
To enable grain silo staff to master the equipment operation, HKB's after-sales service team will provide detailed drum screen operation training. The content covers equipment startup, operation monitoring, shutdown procedures, and emergency handling of common faults. This helps employees quickly get started and operate the equipment independently.
During equipment use, faults are inevitable. HKB's after-sales service team operates a 24-hour duty system. After receiving a repair call, technicians will respond within 2 hours and provide remote guidance for preliminary troubleshooting.
HKB offers regular maintenance services to customers, including equipment cleaning, component inspection and replacement, and lubrication system maintenance, to extend the equipment's service life. Meanwhile, the technical team will provide optimization suggestions based on changes in grain type and processing volume in the silo.
High-quality after-sales service for drum screens relies on an efficient and convenient spare parts supply system. HKB has a rich inventory of drum screen spare parts, ensuring timely supply of commonly used parts. For urgent needs, HKB can achieve express delivery within 48 hours, ensuring the timeliness of equipment repairs.
In the grain processing and storage industry, the drum screen…
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